If someone believes that bots are only used to ask the bank for the balance of the account, they have not seen the amazing uses that these platforms have today. The media decided to use bots some years ago to enrich their interaction on social networks. There are bots that write news and deliver them to each user according to their preferences profile and are able to consult in this huge repository of information that is the Web, specific information to answer the specific question of a reader.

In the midst of the restaurant crisis due to confinement, bots became allies of the service, not only at home, but even as a future solution, once the restart of the table service is allowed, so that they receive the orders of the diners without the need for waiters to approach and without touching the printed menus, now that everything must be guided by “contactless” technologies.